Privacy Policy
Last updated: October 2025
At The Psychology and Therapy Clinic, we are committed to protecting your privacy as an online visitor to our website. We use the information we collect about you to maximise the services we provide. We respect the privacy and confidentiality of the information you provide and adhere to the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth)
1. Information We Collect
In the course of providing our services, we may collect personal information that you provide directly to us or that is collected automatically through your interactions with our website. This may include:
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Your name, email address, and phone number.
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Referral source (e.g., GP, self-referral).
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Information you share through our contact forms, bookings, or email correspondence.
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Information you provide when you subscribe to a mailing list, download resources, or participate in webinars or events.
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Basic usage data such as IP address, browser type, geographic location, and pages visited, collected automatically through cookies and analytics tools.
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Any other information reasonably necessary for the delivery of psychological services or to respond to your enquiry.
Our services are not directed toward individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that a child under 18 has provided information without parental consent, we will delete it promptly.
2. How We Use Your Information
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Schedule and manage appointments.
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Provide psychological or therapeutic services.
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Respond to your enquiries or feedback.
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Send information you’ve requested, such as resources or updates.
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Improve our website and service delivery through aggregated analytics.
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Send marketing communications such as updates, newsletters, or information about new services — but only if you have opted in. You can unsubscribe from these communications at any time.
3. Sharing Your Information
We will not sell or rent your personal information to third parties.
Your data may only be shared with:
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Professional service providers (e.g., practice management platforms, email systems, website hosts) who assist in our business operations and are bound by confidentiality and privacy obligations.
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Health professionals (e.g., your GP or referring doctor).
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Legal authorities, for example if required under subpoena.
4. Storage and Security of Personal Information
All information collected is stored securely, either electronically (using password-protected systems and encrypted storage) or in locked physical files (for paper-based records).
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We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. Only authorised personnel who require access to perform their duties can access this information.
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If a data breach occurs that is likely to cause serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breach Scheme (2018).
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Credit card information is not stored by us on our servers.
5. Access and Correction
You may request access to your personal information held by us at any time, subject to certain exceptions under the Privacy Act. If you believe any information we hold about you is inaccurate or outdated, please contact us so we can update it.
6. Cookies and Analytics
Our website uses cookies and similar technologies to monitor website traffic and improve user experience. You can disable cookies through your browser settings, though this may affect website functionality.
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We may use third-party services such as Google Analytics, Wix Analytics, or Meta Pixels to gather anonymised visitor data. These services may collect non-personally identifiable data such as page views, time on site, and device type.
7. Third-Party Links
Our website may contain links to other websites. These links are provided for convenience and informational purposes only. We are not responsible for the privacy practices or content of those external sites.
8. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our operations or legal requirements. The latest version will always be available on our website.
9. Contact Us
If you have any questions or concerns about how we manage your personal information, please contact us at:
The Psychology and Therapy Clinic
574 Melton Hwy, Sydenham, Vic, 3037